The Arbor Parent App (or Arbor Parent Portal via a web browser) enables parents and carers to make payments for school meals, reducing the risk of lost money and ensuring learners spend money on good healthy meals.
We accept online payments for items such as dinner money and school trips. Arbor Payments provides a secure website and App where you will be able to pay online using your credit or debit card, Google Pay or Apple Pay. Arbor Pay is our preferred method of making payments to school.
Your Arbor Account
You will receive your invitation to register for the Arbor Parent App / Parent Portal when your child joins The Bulwell Academy. For new Year 7 students starting in September, you will receive information on how to create your Arbor account during the summer break.
Parents/carers need to ensure their child’s lunch account is topped up so it remains in credit.
For Arbor Pay queries (excluding how to log in), please email: arborpay@bulwellacademy.org.uk
To find out out how to create your Arbor account, please click on the link below.
Our school catering is provided by Caterlink, the preferred caterer for our Trust. The school menu and price list can be found below to enable parents and pupils to make their meal choices each week. Food is served from our catering pods and main restaurant.
The school menu is rotated on a 3-week cycle. The dates for each week can be found on the menus below.
To find out more, please visit the links below:
For more information about Caterlink, their food and services, please have a look around Caterlink’s website.
Special Dietary Requirements
If you need to contact the Chef regarding special dietary requirements, please email:
5710-TheBulwellAcademy@caterlinkltd.co.uk.
You can also contact our SENDCo: sendco@bulwellacademy.org.uk
Lunch Account Queries
For any issues with your child’s lunch account, ie, queries regarding amount charged or for support with Arbor Pay, please email: arborpay@bulwellacademy.org.uk or speak to a member of the School Office.
Feedback
For any feedback or concerns regarding the school’s catering service, please email: enquiries@bulwellacademy.org.uk.
Breakfast Club is available to all students between 8am and 8.20am in the Restaurant, and includes free toast and juice for all students. Hot chocolate is also served on colder days.
A snack menu is available during Morning Break. This is not included in the Free School Meal Allowance. If your child is in receipt of Free School Meals, please ensure you top up your child’s catering account on ParentPay in order to pay for snacks at break. Students may also bring their own snacks from home.
Students may bring a packed lunch from home or can choose from a variety of hot meals, baguettes and sandwiches from the Restaurant. The menu and price List for September 2024 can be found above.
To check to see whether your child is eligible for Free School Meals, please click on the Nottingham City Council link below for details of how to apply. Application forms for Free School Meals are also available from the Academy office.
If your child is eligible, the Pupil Benefits Team will notify us and we will update our records to ensure that your child receives their allowance for Free School Meals.
Each child in receipt of Free School Meals is currently entitled to shopping vouchers during the holidays.
For any queries regarding Free School Meals or holiday vouchers, please email: laura.davison@bulwellacademy.org.uk.
If your child is starting Year 7 in September and is currently in receipt of Free School Meals (FSM), Pupil Benefits will notify the Academy so that your child’s Free School Meal Allowance is in place for their first day.
We use Biometric ID (finger ID) scanning to link students to their payment accounts. Students scan their finger at the till to deduct monies from their account.
Parent/carer consent for use of your child’s Biometric Information will be requested prior to starting at The Bulwell Academy. Please read the Guidance document below for further information.
If you wish to withdraw your consent at any time, please email: enquiries@bulwellacademy.org.uk